1. How long does it take until I receive my package?
After the payment is verified, products in stock will be sent on the same day on workdays, if we receive it before 11.00 AM (CET). Delivery time is 2-8 workdays.
2. Which countries do you ship to?
We ship to almost all European Countries. You’ll see which products we can ship to your country as soon as you have registered and are logged in with your shipping country.
If your country is not listed on our registration form and you’re living in Europe, please contact us anyways and we will see what we can do for you.
3. I am not in a EU-country, can I order anyway?
Yes, you can ship to you. Your order will be handled as a VAT-free Export. But please note that you will have to pay import tax, import duty and your countries VAT directly upon import in addition to our invoice amount.
4. Which shipping services do you use?
For orders to Europe we use POST services and DHL. So please give us a shipping address where someone can receive your package personally. We also always need your phone number to be able to contact you for shipping inquiries.
5. Can I have my package shipped to a Pack Station?
Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.